Terms of Service

By accessing or using the HrScope platform, website (www.hrscope.net), mobile applications, APIs, and any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree with any part of these Terms, you must not access or use our Services. We reserve the right to refuse service to anyone for any reason at any time.

HrScope provides a cloud-based human resources management platform designed for small to medium-sized businesses. Our Services include, but are not limited to:

• Employee management and organizational chart tools
• Payroll processing with automated tax calculations
• Time and attendance tracking with geolocation capabilities
• Leave management and self-service employee portal
• Performance review management and goal tracking
• HR analytics, dashboards, and custom reporting
• Recruitment pipeline and applicant tracking
• Document management and digital signatures
• Mobile applications for iOS and Android
• API access for third-party integrations (available on select plans)

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable prior notice. We will provide at least 30 days' notice for material changes that affect your use of the platform.

To use HrScope, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials (username, password, API keys)
• All activities that occur under your account, whether authorized or unauthorized
• Promptly notifying us at security@hrscope.net of any unauthorized access or security breach
• Ensuring that all users added to your organization's account comply with these Terms
• Keeping your account information (including billing and contact details) up to date

You must be at least 18 years old and legally able to enter into binding agreements to create an account. Each account is for a single organization — account sharing between separate legal entities is not permitted.

HrScope offers several subscription plans as described on our Pricing page. By selecting a paid plan, you agree to the following:

• Free Trial: Your 14-day free trial includes full access to Growth plan features. No credit card is required. At the end of the trial, you must select a paid plan to continue using the Services.
• Subscription Billing: Paid plans are billed monthly or annually in advance. Annual plans receive a discount as indicated on our Pricing page.
• Payment Methods: We accept major credit cards and bank transfers. All payments are processed securely by our third-party payment provider.
• Price Changes: We may adjust pricing with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle.
• Taxes: All prices are exclusive of applicable taxes (VAT, sales tax, etc.), which will be added to your invoice as required by law.
• Failed Payments: If a payment fails, we will notify you and provide a 7-day grace period. If payment is not received within the grace period, your account may be suspended.
• Refunds: Annual subscriptions may be eligible for a pro-rata refund within the first 30 days. Monthly subscriptions are non-refundable. Contact billing@hrscope.net for refund requests.

You agree to use HrScope solely for lawful purposes and in compliance with all applicable laws, regulations, and these Terms. You agree NOT to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose
• Upload, store, or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems
• Interfere with or disrupt the integrity or performance of the Services or related infrastructure
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the platform
• Use automated scripts, bots, or scraping tools to access the Services without our written permission
• Resell, sublicense, or redistribute the Services to third parties without our express authorization
• Use the Services to store or process data that violates any individual's privacy rights
• Circumvent any security measures, rate limits, or usage restrictions implemented by HrScope

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

Ownership of data and intellectual property is divided as follows:

• Your Data: You retain full ownership of all data you upload, input, or generate through the Services ("Customer Data"). We do not claim any ownership rights over your Customer Data.
• License to Us: You grant HrScope a limited, non-exclusive license to process, store, and display your Customer Data solely to provide and improve the Services.
• Our Platform: The HrScope platform, including all software, designs, logos, trademarks, documentation, and content, is owned by HrScope Inc. and protected by intellectual property laws.
• Feedback: Any suggestions, ideas, or feedback you provide about the Services may be used by us without obligation or compensation to you.
• Data Export: You may export your Customer Data at any time through the platform's built-in export tools in standard formats (CSV, PDF, JSON).

Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key commitments include:

• We process Customer Data only as necessary to provide the Services and as instructed by you.
• We implement industry-standard security measures including AES-256 encryption and SOC 2 Type II compliance.
• We do not sell, rent, or trade your personal data or Customer Data to third parties.
• For customers in the EU/EEA, we act as a Data Processor under GDPR. A Data Processing Agreement (DPA) is available upon request.
• We comply with applicable data protection laws including GDPR, CCPA, and other regional regulations.

For complete details about our data practices, please review our Privacy Policy.

HrScope is committed to providing reliable, high-availability services:

• Uptime Guarantee: We guarantee 99.9% platform availability, calculated on a monthly basis (excluding scheduled maintenance).
• Scheduled Maintenance: We perform maintenance during off-peak hours (typically Sundays 2:00-6:00 AM EST) with at least 48 hours' advance notice.
• Incident Response: Critical incidents are acknowledged within 1 hour and resolved within 4 hours. Non-critical issues are addressed within 24 hours.
• SLA Credits: If monthly uptime falls below 99.9%, eligible customers on Growth and Enterprise plans may request service credits proportional to the downtime experienced.
• Support: 24/7 support is available via live chat and email. Phone support is available for Growth and Enterprise plan customers during business hours.

Either party may terminate the use of Services under the following conditions:

• By You: You may cancel your subscription at any time through your account settings or by contacting support@hrscope.net. Cancellation takes effect at the end of your current billing period.
• By Us: We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct that we reasonably believe is harmful to other users or our platform.
• Effect of Termination: Upon termination, your right to access the Services ceases immediately. You will have 30 days to export your Customer Data before it is permanently deleted.
• Survival: Sections relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive termination.
• Data Retention: After the 30-day export window, we will delete your Customer Data within 90 days, except where retention is required by law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• HrScope shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.
• The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You acknowledge that no software platform can guarantee 100% security.
• Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless HrScope Inc., its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of the Services or violation of these Terms
• Your Customer Data or any content you upload to the platform
• Your violation of any applicable law, regulation, or third-party rights
• Any unauthorized use of your account

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

• Informal Resolution: Before filing any formal legal action, you agree to first contact us at legal@hrscope.net and attempt to resolve the dispute informally within 60 days.
• Arbitration: Any disputes that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in Los Angeles, California.
• Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in a class action or class-wide arbitration.
• Exceptions: Either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property rights or unauthorized access.

We may update these Terms from time to time. When we make changes:

• Material changes will be communicated via email and/or a notice within the platform at least 30 days before they take effect.
• The "Last Updated" date at the top of this page will be revised.
• Continued use of the Services after the effective date constitutes your acceptance of the revised Terms.
• If you disagree with the updated Terms, you must stop using the Services and may cancel your subscription.